At Emberidge, we offer a wide variety of bags and luggage, including travel bags, duffle bags, backpacks, suitcases, and more. Whether you're looking for something for a weekend getaway or a long international trip, we have options to suit your needs.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor the status of your shipment.

We offer a 30-day return policy for unused and undamaged items. To initiate a return, please contact our customer service team with your order number and the reason for the return. Please note that return shipping costs may apply, and certain items may be non-returnable.

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. For more details, please refer to our shipping policy or contact our customer service team.

To prolong the life of your bags and luggage, we recommend following the care instructions provided with each product. Generally, you should clean your bags with a damp cloth and mild soap, avoid exposing them to extreme temperatures, and store them in a cool, dry place when not in use.

You can reach our customer service team via email at support@emberidge.com, or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.