Privacy Policy

Privacy Policy

Last updated: October 2025

At Emberidge, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit or shop at [www.emberidge.com] (the “Website”).

By using our Website, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following types of information to provide a smooth and personalized shopping experience:

1.1 Personal Information

Information you provide directly when:

  • Creating an account

  • Placing an order

  • Subscribing to our newsletter

  • Contacting customer support

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information

When you browse our website, we may automatically collect:

  • Browser type, device type, and operating system

  • IP address and general location data

  • Website usage data (pages visited, time spent, etc.)

This helps us improve user experience and site performance.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To confirm, fulfill, and deliver your purchases.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing & Communication: To send order updates, newsletters, promotions, and special offers (only with your consent).

  • Improvement & Personalization: To enhance our website, products, and services.

  • Legal Compliance: To comply with applicable laws, prevent fraud, and ensure the security of transactions.

3. Data Sharing and Disclosure

We respect your privacy we never sell or rent your personal data.
We may share limited information only with trusted partners when necessary to provide services, such as:

  • Payment processors (e.g., Mada, Visa, Mastercard, Apple Pay)

  • Shipping and delivery providers

  • IT and website hosting partners

All partners are required to handle your data securely and only for the purpose of fulfilling Emberidge services.

4. Data Protection and Security

We use modern and secure technologies to protect your personal information, including:

  • SSL encryption for all transactions

  • Secure data storage and restricted access

  • Regular monitoring for unauthorized access or breaches

While we do our best to protect your data, no system is 100% secure. We encourage you to keep your account credentials confidential.

5. Your Rights Under Saudi Law (PDPL)

As a resident or customer in the Kingdom of Saudi Arabia, you have the right to:

  • Access and request a copy of your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communications

  • File a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA) if you believe your data has been misused

To exercise any of these rights, please contact us at privacy@emberidge.com.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience

  • Remember items in your shopping cart

  • Analyze site traffic and performance

You can choose to disable cookies through your browser settings. However, some features of the site may not function properly without them.

7. Email and SMS Marketing

If you subscribe to our updates, we may send you emails or SMS messages about:

  • New product launches

  • Exclusive offers

  • Seasonal promotions

You can unsubscribe at any time by clicking “Unsubscribe” in our emails or replying “STOP” to SMS messages.

8. Data Retention

We keep your personal data only as long as necessary for:

  • Processing your orders

  • Complying with legal obligations

  • Resolving disputes
    Once data is no longer needed, it will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. Emberidge is not responsible for their privacy practices or content. We encourage you to review the privacy policies of those sites before sharing any personal information.

10. Updates to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the new “Last Updated” date.

11. Contact Us

If you have any questions about these Terms, please contact us at:
Email: support@emberidge.com
Phone: +966 55 064 4205
Located: Riyadh, Saudi Arabia