Terms and Conditions

Terms and Conditions

Last updated: October 2025

Welcome to Emberidge. These Terms and Conditions (“Terms”) govern your use of our website [www.emberidge.com], operated by Emberidge Trading (“Emberidge,” “we,” “our,” or “us”). By accessing or purchasing from our website, you agree to these Terms. Please read them carefully before using our site or placing an order.

1. General Information

Emberidge is an online store offering baby and nursery products, accessories, and home essentials inspired by local roots and designed for comfort and style.
All references to “you” or “your” refer to any person accessing or using our website.

2. Eligibility

To use our website or make a purchase, you must:

  • Be at least 18 years old, or have permission from a parent or guardian.

  • Provide accurate and current personal and payment information.

  • Use the site in accordance with applicable Saudi Arabian laws.

3. Products and Availability

  • We make every effort to display product images, descriptions, and prices accurately. However, minor variations in color or texture may occur due to lighting or screen differences.

  • Product availability is subject to change without notice. Emberidge reserves the right to discontinue any product or adjust pricing at any time.

4. Orders and Payment

  • Orders can be placed through our official website only.

  • Prices are shown in Saudi Riyals (SAR) and include VAT where applicable.

  • We accept payments through approved and secure gateways (e.g., Mada, Visa, Mastercard, Apple Pay).

  • Once your order is confirmed, you will receive an email confirmation.

  • Emberidge reserves the right to cancel any order in case of pricing errors, stock unavailability, or suspected fraudulent activity.

5. Shipping and Delivery

  • We currently deliver across Saudi Arabia.

  • Standard delivery times are typically 2–7 business days, depending on location.

  • Delivery fees may vary by region and will be displayed at checkout.

  • Emberidge is not responsible for delays caused by courier services or factors beyond our control (e.g., weather, customs).

6. Returns and Exchanges

We want you to love your purchase.

  • You may request a return or exchange within 7 days of receiving your order, provided the item is unused, unwashed, and in its original packaging.

  • For hygiene reasons, certain products (such as bedding, swaddles, and towels) may not be eligible for return unless defective.

  • Refunds will be issued to the original payment method once the item is received and inspected.

  • Return shipping costs are the customer’s responsibility unless the item was received damaged or incorrect.

Please visit our [Returns & Refund Policy] page for more details.

7. Intellectual Property

All content on the Emberidge website including text, images, logos, designs, and graphics is the exclusive property of Emberidge and protected under Saudi and international copyright laws.
You may not copy, reproduce, distribute, or use any part of our website content without prior written consent from Emberidge.

8. Limitation of Liability

Emberidge strives to ensure product safety and quality, but we are not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Any allergic reactions or misuse of baby products that are not in accordance with safety instructions.
    Our total liability shall not exceed the total amount paid for the product purchased.

9. Privacy and Data Protection

Your privacy is important to us. Personal information collected through our website is used only to process your orders and improve your shopping experience.
Please review our [Privacy Policy] for details on how we collect, use, and protect your data in accordance with Saudi data protection laws.

10. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from the use of our site or products shall be subject to the exclusive jurisdiction of the Saudi courts.

11. Changes to These Terms

Emberidge reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site after changes indicates your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:
Email: support@emberidge.com
Phone: +966 55 064 4205
Located: Jeddah, Saudi Arabia